Claim-related enquiries
WorkCover and TAC psychology support.
A clear place to check referral, claim and funding arrangements before you book an appointment.
Psychology support can be discussed where the relevant claim, referral, provider and approval requirements are in place. The scheme or insurer makes its own funding decisions.
Where the pathway is appropriate, appointments can be discussed for Essendon North and Footscray or telehealth across Australia.
Funding pathways
WorkCover and TAC have separate requirements.
The notes below are general information only and do not replace advice from the scheme, insurer, agent, GP, lawyer or case manager.
WorkCover / WorkSafe
Support may be discussed for a work-related injury or psychological injury where claim, referral, provider and approval arrangements are in place.
TAC
TAC-related psychology support may be relevant where emotional or adjustment difficulties are connected with a transport accident injury.
Private or Medicare pathways
If a claim pathway is not approved or does not fit, private payment or another funding option may be discussed.
A practical funding check
Have the key details ready.
1. Claim status
Is the claim accepted, pending or still being assessed?
2. Referral
Have your doctor or medical practitioner referral if available.
3. Approval
Check whether approval, a claim number or treatment plan is needed before sessions begin.
4. Payment
Ask how sessions are billed, reimbursed or managed and whether a gap could apply.
For approved WorkCover or TAC claims, billing and any gap arrangements are checked before an appointment is confirmed. Do not assume a claim guarantees funding.
During psychology support
Care remains collaborative and clinically guided.
Understand the impact
Therapy may focus on the effects of injury or accident on daily life, mood, stress, sleep, relationships or confidence.
Agree on a plan
Treatment or report work needs to be clinically appropriate and may involve coordination with relevant practitioners or claim contacts.
Keep funding separate
Clinical care can provide appropriate information, but the scheme, insurer or another body makes its own claim decisions.
Helpful pages
Read about the next practical step.
Reports and documentation · Trauma-informed support · Information for referrers
Common questions
WorkCover and TAC psychology FAQs.
Can I enquire about WorkCover psychology support?
Yes. The referral, claim and funding arrangements can be checked before an appointment is confirmed. WorkSafe decides what it can fund under the scheme.
Can I enquire about TAC psychology support?
Yes. Bring your TAC claim number and referral information if available. TAC sets its own approval and payment arrangements.
What should I have ready before I contact the practice?
It helps to have your claim number, referrer details, case manager or agent contact, and any approval information.
Does a psychology appointment guarantee funding or a claim outcome?
No. The relevant scheme, insurer, agent or authority makes its own funding and claim decisions.
A practical first step
Ask whether the pathway may fit.
A brief call can help clarify the referral, approval and billing information to check before you decide whether to book.
Please share administrative details only and do not include detailed clinical history.