Privacy Policy
Breathe-n-Smile Psychology respects your privacy and handles personal information and health information with care. This policy explains how information may be collected, used, stored, disclosed, accessed and corrected when you contact the practice, book an appointment, attend therapy or assessment, or use this website.
Last updated: 18 July 2026
Important Note
This website is not intended for emergency or crisis contact. If you are in immediate danger, call 000. For crisis support in Australia, contact Lifeline on 13 11 14.
Please avoid sending detailed clinical history, trauma history, diagnostic reports or sensitive health documents through ordinary website forms, email or messaging platforms unless a secure process has been arranged.
Who This Policy Applies To
This policy applies to Breathe-n-Smile Psychology and people who contact, enquire with, book with, attend, or are referred to the practice. This includes clients, prospective clients, parents or carers where relevant, GPs, psychiatrists, support coordinators, rehabilitation consultants, case managers, and other referrers.
Breathe-n-Smile Psychology provides services in Essendon North, Footscray, and via telehealth where suitable.
Types of Information We May Collect
The practice may collect personal information and health information needed to respond to enquiries, manage bookings, provide psychology services, coordinate care, process billing, and meet professional, ethical and legal obligations.
- name, date of birth, contact details and preferred communication method
- appointment, booking, billing and payment information
- GP referral, Mental Health Treatment Plan, NDIS, WorkSafe, TAC, private health or other funding information where relevant
- clinical information shared during intake, assessment, therapy or care coordination
- information from referrers or other professionals involved in your care, where appropriate
- website enquiry information, including information you choose to submit through a form, email, WhatsApp or booking pathway
- website analytics or technical information, such as pages visited, device/browser information and general traffic data
How Information Is Collected
Information may be collected directly from you when you complete a form, email the practice, message the practice, book an appointment, attend a session, complete intake or assessment documents, or speak with the practice by phone.
Information may also be collected from another person or organisation where this is appropriate, such as a GP, psychiatrist, support coordinator, insurer, plan manager, rehabilitation consultant, school, workplace or other treating professional.
Why Information Is Collected, Used and Held
Information is collected, used and held for purposes connected with providing and administering psychology services. These may include:
- responding to enquiries and arranging appointments
- assessing service fit, referral suitability and care needs
- providing assessment, therapy, reports and related clinical services
- communicating with referrers or other providers where appropriate and with consent where required
- billing, rebate processing, funding administration and practice management
- meeting legal, professional, insurance, clinical record keeping and regulatory obligations
- maintaining website security, analytics and service improvement
Disclosure of Information
Breathe-n-Smile Psychology treats clinical information confidentially. Information is only disclosed where appropriate, permitted or required. This may include disclosure:
- with your consent, such as to a GP, psychiatrist, support coordinator or other treating professional
- to process referrals, rebates, funding, invoices, claims or booking administration
- to professional advisers, insurers, supervisors, legal representatives or regulators where necessary
- where required or authorised by law, court order, subpoena, mandatory reporting obligation or serious safety concern
- to trusted service providers who help operate the website, booking systems, email, telehealth, payment, records or practice administration
Website, Booking, Email, WhatsApp and Telehealth
The website may include contact forms, booking links, WhatsApp links, embedded maps, analytics tools and other third-party services. These services may collect or process technical information according to their own privacy practices.
Ordinary email, website forms and messaging platforms may not be suitable for detailed clinical information. Please use them for brief administrative enquiries unless a more secure intake or document-sharing process has been arranged.
Telehealth sessions may use secure video or communication tools. You are encouraged to attend telehealth appointments from a private space with a stable internet connection where possible.
Cookies and Website Analytics
The website may use cookies, analytics and similar technologies to understand website traffic, improve pages, protect the site and measure enquiries or booking activity. You can manage cookies through your browser settings. More information is available on the Cookie Policy page.
Storage and Security
Reasonable steps are taken to protect personal information and health information from misuse, interference, loss, unauthorised access, modification or disclosure. This may include administrative, technical and physical safeguards.
No electronic communication or storage system can be guaranteed to be completely secure. Please avoid sending sensitive clinical documents through ordinary website messages unless a secure process has been arranged.
Overseas Storage or Processing
Some third-party technology providers used for website hosting, analytics, email, booking, telehealth, maps, payment or practice administration may store or process information outside Australia. Where third-party services are used, the practice aims to use services that are appropriate for the purpose and to limit information sharing to what is reasonably necessary.
Accessing or Correcting Your Information
You may request access to personal information held about you, or ask for it to be corrected if you believe it is inaccurate, incomplete or out of date. Requests will be considered in line with applicable privacy law, professional obligations and clinical record keeping requirements.
To make a request, contact reception@breathe-n-smile.com.
Privacy Questions or Complaints
If you have a privacy question or concern, please contact the practice first so the issue can be reviewed and responded to.
Email: reception@breathe-n-smile.com
Phone: 0431 828 769
If your concern is not resolved, you may contact the Office of the Australian Information Commissioner for information about privacy rights and complaints.
Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in practice processes, website tools, legal requirements or privacy guidance. The latest version will be available on this page.